If you change your mind
Unopened items can be fully refunded up to 14 days from delivery, with reduced refunds for older orders. You’ll need to pay postage if your items aren’t faulty, this helps us keep costs and website prices down. Returns must arrive back to us within 14 days of your request or the agreement may be affected.
Cancelling an order we haven’t shipped yet? Let us know asap on 0800 779 7440 or email [email protected] if it’s outside office hours.
Refunds when changing your mind
Up to 14 days from receiving your order: Full refund
15-30 days: Refund minus a 20% restocking fee
30+ days: No Refund. Get in touch and we’ll see what we can do
What we can’t refund if you change your mind
Open items, even if it’s just the outer blister pack
Orders received over 30 days ago
Optional delivery upgrades that were fulfilled (e.g. next day courier)